In a virtual team it is critical to build capacity given that people are working more autonomously. Time spent equipping team members with the tools to influence, be proactive and also communicate is key.
​
This week I wanted to zoom into three skills related to coaching that may be valuable to your virtual or remote team. These skills are:

1. Goals
2. Listening
3. Questioning

I often am amazed at how many organizations have not invested time, or resources, into helping team members work around goals. While there are many frameworks including:

• SMART Goals
• CLEAR Goals – see John Whitmore’s Coaching for Performance writing
• WOOP Goals

I usually encourage organizations to consider what’s going to work best for you. A majority of clients I work with are aware of SMART Goals, which we morph into SMART – E Goals, E meaning Exciting. If our goals are not exciting or motivating, it’s unlikely that we will get them done.

As a quick refresher – SMART goals are goals that are:

It’s likely that your virtual and remote team may not get the support they need. As I often write “Out of sight should not equal out of mind”.
​
In a virtual and remote team, it can be very useful to provide peer support across the team. This might include things such as:

Mentoring pairs – If there are certain skills people want to develop, is there a way to create mentoring pairs across the team?

Peer partners - A valuable activity can be assigning peer partners across the team on an annual basis. Whether formal, or informal, having a partner people can meet with and ask questions to, can be valuable in sharing learning.

Job shadowing – Another interesting, and valuable, experience can be job shadowing virtually, where a more junior person is paired with a more senior team member. They may shadow meetings virtually and learn more about the behind the scenes work experience by co-working virtually. Consider how you might create a “take me to work day”.

Formal coffee break/meal sharing time – We learn a lot from each other informally. What are the informal pauses you can create for the team? This might involve coffee breaks where people can drop in for a chat once a week or every few weeks, or a lunch time potluck.

Co-working experiences - Where people bring projects they are working on and work together real time on a virtual platform like zoom, checking in at the top of each hour and working for several hour bursts. A session held like this once a month or more frequently can be incredibly valuable in terms of “getting things done” and also supporting learning across the team.

What are the different ways you can build in more virtual connection time across the team? This is critical for building your team culture.

Wishing you the best,
​Jennifer

Welcome to Q2! What are your top 3-5 priorities this quarter? Where do you have them enshrined or written down? Have you completed your Quarterly Planning Pages? (found on pages 139-148 of PlanDoTrack)
​
As we step into a new month, it is time for a new focus. On Mondays here at the PlanDoTrack blog I will be shifting my focus for the next two months to more of a focus on virtual teams. Whether you are an entrepreneur working with an extended team, or a corporate employee leading a remote team, you’ll find these next 2 months of posts useful.

This month also marks the start of our 15th Year Celebrations. It is hard to believe but it was 15 years ago that I founded Potentials Realized. I returned back to Canada on April 1st, 2004, after having spent most of the 90s and early 2000s working across Central and South America, the Caribbean and Europe. An eye infection “gone bad” led to permanent vision impairment in one of my eyes, a significant factor in bringing me “back home to Canada”. While it’s easy to say now that everything turned out well, one of the reasons I’ve shaped such a virtual business has been in part to circumvent my limitations, as much as possible! I am thankful that technology has made the team support even easier today than it was 15 years ago, turning this into a very viable business model.

I hope that you will join us throughout the next 12 months for monthly celebrations. I’ll be sharing different case studies of the work accomplished, and each month will have a different spotlight. You can download the 15th anniversary calendar here. And stay tuned at the PlanDoTrack Facebook page for announcements!
​
Now onward to our April Focus…..
The focus in April will be around virtual teams and on-boarding new members. In the virtual space, investing time in welcoming and on-boarding new team members is a very important function.

This month I’ll be sharing a variety of posts to support virtual teams with the on-boarding process.  It’s likely that you may not have a formalized process, or there may be one that is more geared to in-person work.

I’ll be referring back to a number of Teams365 posts I have offered in the past, so if you have not yet found that resource, be sure to check out this sibling blog geared for leaders, team members and others over at my main site – Potentials Realized.

Best,
Jennifer

An increasing number of teams are moving to the virtual and remote space. While team foundations are team foundations, I am finding a lot of team leaders are eager to acquire more resources around team building activities for their own teams.
As a professional who has been involved in supporting virtual and remote teams for the better part of the last 30 years (yes -- even before the days of the internet!), first as a team leader, and more recently in the last 15 years as a coach and author, virtual and remote teamwork is a passion of mine.

I included several chapters on the topic of virtual team development in my 2017 book - Effective Virtual Conversations (see part 3 and specifically chapters 10 -12). I also have included virtual options in the 40 Ways to Work with Visual Cards e-book, which includes step by step facilitated instructions and questions to explore topics related to change, innovation, teamwork with your teams using images and other visuals.
This month, I wanted to further go into detail about different virtual and remote team activities, and this has been the focus over at my sister blog - the Teams365 blog at my main company site PotentialsRealized.com.
Each Tuesday and Wednesday this month I am going into further detail about different activities you can use with your own virtual or remote team in your next web or phone based meeting.
Here are several posts with more information on specific activities you might want to  explore with your virtual or remote team:
Teams365 #1899 - Using Icons to explore topics. Click here to view.

Teams365 #1898: Virtual Team Builder - COINS: Click here to view

Teams365 #1892: Creating Connection through Images. Click here to view.

Be sure to visit the Teams365 blog regularly for more tips on virtual team development. Given that virtual and remote teamwork has been a significant focus for me at that blog for the last six years, you are also invited to check out the tags related to virtual and remote teamwork at the Teams365 blog such has remote teams, as well as the downloadable ebook -  A-Z of Virtual and Remote Leadership . Let us know how you put these ideas into practice, by sharing over at the PlanDoTrack Facebook page. You may also want to use #remoteteamtips as a hashtag

Best wishes
Jennifer

Virtual and remote teams need attention too! Did you know that a 2016 study by Culture Wizard found that only 22% of remote and virtual teams benefit from focused team development time?
When working with virtual and remote teams we want to help them develop on several levels including:

• Results
• Relationships
• Process

Virtual and Remote Teams need to get clear on Results. This entails having everyone be clear on:

• What are our major goals?
• What will success look like?
• How does each one of us feed into successful achievement of this goal?
• What does alignment look like for us?
• What are the number 1 priorities?
• If nothing else gets done, what is essential?
• What feedback loops do we have around this?

I have written quite a bit on Virtual and Remote Team Development over at my sister blog, the Teams365 blog. One series you may want to check out is the A-Z of Virtual and Remote Team Development Series.
On the Relationship front, we want to be sure to:

• Know each other
• Understand what strengths each person brings to the team
• Consider how our strengths can be leverage collectively, as well as what gaps might exist?
• What is building, and distracting, from trust?
• What is each person’s unique working style? Styles impact decision making, conflict, communication, pacing, stress etc.
• How might I need to adjust my style to better support them/connect with them?

 
Process pieces also keep virtual and remote teams moving. These include team practices of meeting regularly, updating each other, sharing information, providing feedback. What are the process pieces which are important for the team right now?
What are the things that are helping you as a team right now, build relationships, focus on results and refine process?
 
Best,
​Jennifer

Trust is critical for any team’s success. As virtual and remote teams, trust may be the lubricant which helps the group move from being a collection of individual contributors, to the “well-oiled” machine of a team.

What can we do to build more trust and connection on our virtual teams?

Here are some things to consider:
Be aware of magnification – Our touchpoints in the virtual space are often fewer and less frequent. We often do not see each other every day, even in passing. With this in mind, our words and actions can become more magnified for good or bad.
What is important to note around what’s getting magnified within your team?

Be clear and intentional with communication – Our word, even more than our actions, can translate further on a virtual team. Given that we aren’t seen “in action” on a regular basis, our words do live on – via email, text.

Follow-through – Given the magnification effect, as well as the spotlights that we only see in limited windows, follow-through around what we say we are going to do, is critical.
​
Be proactive and make things visible- Out of sight does not equal out of mind. What are you doing to proactively reach out to the team? To help them form connections? To surface issues?
Making things visible may include naming issues at play, sharing more of the context you are operating within, or literally making things visible for the team.
In building trust and connection within your virtual or remote team consider:

• What are the touchpoints created for team members to connect and get to know each other?
• What are the issues which need to be surfaced?
• What are the elements which need to be made clearer or more visible?
• What goals and results do we need to make more visible?

Enjoy!
​Jennifer

One of the favorite things I enjoy about the PlanDoTrack and Coaching Business Builder Workbook and Planners are the Trackers. I’ve included 12 sets of Monthly Daily Trackers in each publication, so that you can track the most important elements in your work (and life) over the course of a year.
Making things visible, and intentionally tracking items, can provide valuable information and data. This can help us with our decision making, and prioritizing.

Remote Workers might be tracking:

• Time spent on projects or tasks
• Meeting time
• Feedback provided
• Hours of work
  

Virtual Businesses might track:

• Revenue
• Sales
• Expenses
• Presentations or Pitches Given
• Client Meetings
• Services Delivered
  

What are the elements you are tracking?

Best wishes,
Jennifer

Jennifer Britton - Potentials Realized
Author of PlanDoTrack (2019),  Coaching Business Builder (2018), Effective Virtual Conversations (2017) and From One to Many: Best Practices for Team and Group Coaching (2013). Pick up a copy of any of her books at Amazon
Book Jennifer for a coaching session to explore productivity, teamwork and business issues.
Contact her by phone at (416)996-8326
Check out the new 19 Productivity Tips on-demand program. Explore this video based program at  your own pace, and join Jennifer for bi-weekly calls as part of your course.
Follow the #90DaysPlanDoTrack series on Instagram

Leveraging our time is as much about getting organized, as it is getting clear on what’s important. Against the backdrop of complexity, ongoing change and disruption, getting ruthless with our time management can be so important to many.
As a business owner, or remote worker, this is especially true. We can’t get our time back. So, when we go down a rabbit hole (whether it’s doing too much research online, following a shiny red object or thinking we just need to learn “one more thing”), the costs can be tremendous. Not just in NOT getting things done, but in terms of our focus, our motivation and also our profit line!

Discernment is about getting clear on what’s important and what’s not. It is about being clear of what’s going to provide impact now, later or never.

As a remote worker or virtual business owner, we are do often have greater control over our time. Our colleagues and/or superiors may be hundreds of miles away, or several time zones ahead. As remote workers, it’s not always about how we manage our time, but how we get our results. Those who feel the crunch in getting something over the finish line is usually only us (and those loved ones around us!).

With this in mind, what is the cost of not being discerning around where your time goes, or how clear your projects are, or what is a more important priority than another?

As we embark on new projects, or start a new week, it can be useful to ask ourselves, and our stakeholders:

• What’s most important today?
• What are the top 3-5 things I want to get completed?
• What are the MUST Dos?
• What will success look like with this project/task?
• As it relates to this project/task, what’s important?
• Have I considered the short-term, medium-term and long-term in making decisions?
• What would my colleague/boss/peer/customer say is most important to focus on today?
• What impact will this activity have? And that one?

 
What questions do you want to ask as you decide one priority to another?

Let us know using the comments below!
Jennifer

Jennifer Britton - Potentials Realized
Author of PlanDoTrack (2019),  Coaching Business Builder (2018), Effective Virtual Conversations (2017) and From One to Many: Best Practices for Team and Group Coaching (2013). Pick up a copy of any of her books at Amazon
Book Jennifer for a coaching session to explore productivity, teamwork and business issues.
Contact her by phone at (416)996-8326
Check out the new 19 Productivity Tips on-demand program. Explore this video based program at  your own pace, and join Jennifer for bi-weekly calls as part of your course.
Follow the #90DaysPlanDoTrack series on Instagram

With another winter storm day here, many workplaces are giving people the option to work from home. In today's global space a snow day rarely means a day off - it just means we need to get things done from where we are.  In some ways this can be more stressful for some, than trying to get into the office.
If you do have an unplanned remote work day, take advantage of what may be an even more productive day for you, without the stress of a bad commute!
#1 - Make sure you have a dedicated workspace. The distractions when working remote may be different than that at the office. While you might not be getting pulled into meetings like you do, the distractions are real. From being surrounded by a household list of things that could get done, to maybe having kids home from school as well.
Find a space where you can work efficiently. Close to a power source, with good lighting and space for you to work. An added bonus is having a door you can close if there are
#2 - Set a timer and take breaks. While you may not have the usual interruptions. Itcan be important to take scheduled breaks like you would at the office. Set the timer so you can get into your work. Some productivity experts recommend working in 50 minute blocks, others assert 1.5 hour blocks are even better. You get to decide, but make sure you can get some focused work in, and take breaks regularly.
#3 - Stay in touch - As you would normally, stay in touch with colleagues as appropriate
#4  - Create agreements around what remote work expectations are. This may involve times for work, remote connection to the office, security around data and connection,and what expectations are in terms of staying in touch.
#5 - Use the time to get heavier tasks done. Consider what projects you have not been able to tackle due to interruptions and schedule these in. This might be the day when you finally can check things off your list!
#6 - Consider what will help you be even more efficient next time! Days like these can be a blessing, illustrating how much actually gets done in the remote space without as many (meeting) interruptions. What do you need to be even more productive next remote work day.
As we say here, winter's not over yet!

Let us know what your favorite tips are for working remote, by sharing in the comments.

Enjoy
Jennifer

Jennifer Britton - Potentials Realized
Author of PlanDoTrack (2019),  Coaching Business Builder (2018), Effective Virtual Conversations (2017) and From One to Many: Best Practices for Team and Group Coaching (2013). Pick up a copy of any of her books at Amazon
Book Jennifer for a coaching session to explore productivity, teamwork and business issues.
Contact her by phone at (416)996-8326
Check out the new 19 Productivity Tips on-demand program. Explore this video based program at  your own pace, and join Jennifer for bi-weekly calls as part of your course.
Follow the #90DaysPlanDoTrack series on Instagram

Continuing in the theme of this month around time management and productivity, today our attention turns to Organizing Your Remote Workspace.
​As a virtual or remote worker, having an organized workspace can be challenging. Sometimes we may be working out of a space that serves many more people (think – the family or room mates), sometimes we may be on the move, and other times we may be needing to work off-hours.

Getting organized in your virtual space is key to productivity success. This may look different for each one of us. Three areas you will want to consider getting organized around includes:
·         Reducing Distractions
·         Files
·         Email
 
#1 – Reducing Distractions – Take note of the workspace you have and the distractions which are common. If you are working in a shared space, what can you do to minimize interruptions from others, or enhance privacy? Could this mean changing your working hours, or flow of work?
There can also be many visual distractions, from clutter to the pull of what’s around our periphery. Investing in regular time for clean up and decluttering can do a long way. This could also mean investing in a screen or other item that could serve as a barrier.
Consider other elements which will add to your workspace including lighting and a clear and comfortable space to work at. Power sources and chairs may round out the list.
 
#2  - Files
Files and materials take all different shapes and forms. From digital to paper based, what are the files you are needing to keep at hand?
How can you access them?
What can you do to ensure they are secure?
What organizing do you need to complete with them?
 
#3 – Email – Email can become an all-consuming entity. While some jobs require that you are on a significant part of the day, can you experiment with windows where you shut down email? Dr. Gloria Mark found that when distracted, it could take us upwards of 22 minutes to get back on task. When you need to focus on “deep work” (reports, analysis, creating, thinking) what windows have you created for yourself?
What else is going to help you focus and thrive in your remote work-space?
Share with us the one thing that has made all the difference in your working remote.

Have a great start to your week,
Jennifer
Jennifer Britton, MES, PCC, CPT
Author of several books including: PlanDoTrack (2019), Effective Virtual Conversations (2017), Effective Group Coaching (2010)
Potentials Realized  - Specializing in support to virtual and remote teams, leaders and entrepreneurs
Award-winning Coaching Skills Training
Book a call with Jennifer