(Last week I focused on the first of three coaching skills which can be important to equip all virtual and remote team members with. While these are often considered “coaching skills for leaders” in the virtual and remote environment, building this capacity in our virtual team can enhance productivity, peer support and results.
Last week I explored GOALS. This week let us look at listening.
Communication occurs in many channels in the virtual space – from conversations by phone, to texts, to email and IM (Instant Messaging).
Each one has its advantages and disadvantages.
Research shows that a significant portion of our understanding comes from tone, which is lost when we lean into digital channels of communication – text, email and IM. This can lead to a lot of misunderstandings, misinterpretations and lack of clarity.
Our listening can be heavily influenced by a number of factors:
When we are able to meet for voice conversations, we may hear the tone, if we are listening for it. Adding on visual cues – like streaming for a meeting instead of just using the phone – can add additional layers on to the conversation. Being able to share our screen and work together real-time can also help us understand the full context.
What are the things that are helping and hindering your virtual conversations?
Are distractions getting in the way? How are you using all the tools you have available? What are you doing to increase your understanding of other’s context and priorities?
There are many more tools and ideas available for virtual teams in these various resources from me:
Let me know how I can support your virtual team development. From virtual retreat facilitation, to offering virtual team coaching services, we specialize in virtual team support.
Jennifer Britton - Potentials Realized
Author of PlanDoTrack (2019), Coaching Business Builder (2018), Effective Virtual Conversations (2017) and From One to Many: Best Practices for Team and Group Coaching (2013). Pick up a copy of any of her books at Amazon
Book Jennifer for a coaching session to explore productivity, teamwork and business issues.
Contact her by phone at (416)996-8326
Check out the new 19 Productivity Tips on-demand program. Explore this video based program at your own pace, and join Jennifer for bi-weekly calls as part of your course.
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Jennifer Britton is the blogger behind the popular Teams365 blog, a daily,blog for team leaders and members since 2014. Her latest publication is the PlanDoTrack Workbook and Planner. Pick up a copy at Amazon.
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Masterclass. Take your virtual presentations to the next level, and leave the day with your next program sketched out! Thursday September 17th - 930 - 330pm Eastern/New York. Reserve your spot today.
Virtual Facilitation Essentials (8.5 CCEs)- Expand your toolkit for better remote and virtual conversations. This is a virtual train-the-trainer - Wednesday September 9 10 - 9 - 430 pm ET or Mondays 1230 - 145 pm ET September 14. 21, 28, October 5 and 19. $475 US Learn more and register.
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PlanDoTrack Facilitator Training Program (24 CCEs) - Starts again in September. Contact Jennifer to discuss.
Next PlanDoTrack Quarterly Virtual Retreat: Monday September 28th - 5 - 9 pm Eastern
Month-End Planning Session: Wednesday September 30 - 12-1 pm ET