Four Areas to Consider when Building Trust and Connection with Virtual Teams

Trust is critical for any team’s success. As virtual and remote teams, trust may be the lubricant which helps the group move from being a collection of individual contributors, to the “well-oiled” machine of a team.

What can we do to build more trust and connection on our virtual teams?

Here are some things to consider:
Be aware of magnification – Our touchpoints in the virtual space are often fewer and less frequent. We often do not see each other every day, even in passing. With this in mind, our words and actions can become more magnified for good or bad.
What is important to note around what’s getting magnified within your team?

Be clear and intentional with communication – Our word, even more than our actions, can translate further on a virtual team. Given that we aren’t seen “in action” on a regular basis, our words do live on – via email, text.

Follow-through – Given the magnification effect, as well as the spotlights that we only see in limited windows, follow-through around what we say we are going to do, is critical.
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Be proactive and make things visible- Out of sight does not equal out of mind. What are you doing to proactively reach out to the team? To help them form connections? To surface issues?
Making things visible may include naming issues at play, sharing more of the context you are operating within, or literally making things visible for the team.
In building trust and connection within your virtual or remote team consider:

• What are the touchpoints created for team members to connect and get to know each other?
• What are the issues which need to be surfaced?
• What are the elements which need to be made clearer or more visible?
• What goals and results do we need to make more visible?

Enjoy!
​Jennifer

Jennifer Britton - Potentials Realized
Author of PlanDoTrack (2019), Effective Virtual Conversations (2017) and From One to Many: Best Practices for Team and Group Coaching (2013)